Terms of Service

1.Introduction and Acceptance

These Terms of Service govern the relationship between CORSPAKE LIMITED and every person or organisation that books a rehearsal, purchases a coaching programme, rents the studio or otherwise uses the services described on this website. Please read them carefully before making a booking.

By booking a service, paying an invoice, attending a session or using this website, you agree to be bound by these Terms. If you are booking on behalf of a company, you confirm that you have authority to accept these Terms for that company. If you do not accept these Terms, please do not book a service or use the studio.

These Terms should be read together with the Privacy Policy published on this website, which explains how personal data is handled. Where a written engagement letter or statement of work has been signed by both parties, that document takes priority over these Terms to the extent of any conflict.

2.Company Details

The services are provided by CORSPAKE LIMITED, a company established in Hong Kong. The company operates a speech coaching and executive presence practice from its rehearsal studio. The full contact details are set out below and are used for all notices under these Terms.

Formal notices relating to these Terms should be sent to the email address above, and the company will use the contact details you supply for notices to you.

3.Definitions

In these Terms, the following words have the meanings given here unless the context requires otherwise.

• The Company means CORSPAKE LIMITED, its coaches, staff and authorised representatives.
• The Client means the person or organisation that books or receives a service, including any attendee named on a booking.
• Services means the coaching, rehearsal, rental and related activities offered by the Company.
• Studio means the rehearsal space operated by the Company in San Po Kong, Hong Kong.
• Session means a single scheduled period of coaching, rehearsal or rental.
• Client Materials means any scripts, slides, recordings, notes or other content supplied by the Client.
• Output means any cue cards, beat maps, feedback notes, recovery plans or recordings produced by the Company for the Client.

The singular includes the plural and the plural includes the singular. Headings are for convenience only and do not affect interpretation.

4.Eligibility

The Services are intended for working professionals, founders, executives and organisations. The Client must be at least eighteen years of age or must act through a parent, guardian or authorised representative. By booking a Service, the Client confirms that the information provided is accurate and that the Client is legally able to enter into a binding agreement.

The Company may decline a booking, or end a session, where it has reasonable grounds to believe that the Services are not suitable for the person requesting them, or where providing the Services would breach the law, a professional duty or a duty owed to a third party.

5.Services Offered

The Company offers six core programmes: Keynote Structure Labs, Executive Presence Coaching, Panel and Moderation Prep, Media Interview Drills, Story and Slide Alignment, and Rehearsal Room Rental. The scope of each programme, its number of sessions and its deliverables are described on the Services page and are confirmed in writing at the time of booking.

The Company may deliver a Service in person at the Studio or remotely by video conference where the parties agree. Coaching is a collaborative process, and the Company does not guarantee any particular outcome, including a specific speaking engagement, award, funding result or commercial result. The Company provides preparation, feedback and rehearsal; the result in a live room depends on many factors outside the Company control.

6.Bookings and Confirmations

A booking becomes binding when the Company confirms it in writing and, where a deposit applies, the deposit has been received. Until confirmation is issued, dates and slots remain provisional and may be released to other clients.

The Client is responsible for providing accurate booking information, including names of attendees, preferred dates, venue details and any access needs. If the information changes, the Client should notify the Company promptly so that the schedule can be adjusted. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability.

7.Fees and Payment

Fees for the Services are set out in the quotation or booking confirmation. Unless stated otherwise, fees are quoted in Hong Kong dollars and are exclusive of any taxes, travel costs or third party charges that may apply.

Payment terms are stated on the invoice. Where a deposit is required, the balance falls due before or at the relevant session as specified. Late payment may result in suspension of a booking and may attract interest or administration charges where the law allows. The Client is responsible for bank charges and any fees imposed by a payment provider.

The Company may revise its published rates from time to time. A revision does not affect a booking that has already been confirmed at an agreed price unless the Client requests a change to the scope of the work.

8.Cancellations and Rescheduling

Sessions are reserved for the Client, and late cancellation deprives the Company of the ability to fill the time. The following rules apply unless the booking confirmation states otherwise.

• Cancellation with reasonable notice, as stated in the confirmation, allows the session to be rescheduled without charge.
• Cancellation with short notice may forfeit the deposit or the session fee, because the slot can no longer be rebooked easily.
• Non-attendance without notice is treated as a completed session and may be charged in full.
• Where the Company cancels a session for its own reasons, the Client may reschedule at no extra cost or receive a refund of the affected fee.

The Company understands that emergencies happen and will take a reasonable view where the Client explains the situation promptly. Any goodwill adjustment is at the Company discretion and does not create a continuing right.

9.Client Responsibilities

The Client agrees to provide the materials, information and access that the Company reasonably needs to deliver the Services. This includes sending drafts, slides and briefs in good time, attending sessions punctually, and giving honest context about the audience and the stakes.

The Client is responsible for the accuracy and lawfulness of the Client Materials and for ensuring that any content supplied does not infringe the rights of a third party. The Client must not ask the Company to reproduce confidential or proprietary material belonging to another person without that person permission.

Where a session is delivered remotely, the Client is responsible for a stable connection, an appropriate device and a suitable private space so that rehearsal can proceed without interruption.

10.Studio Conduct

The Studio is a working space designed for concentration. Clients are asked to arrive on time, to keep noise to a reasonable level in shared areas, and to treat the coaches, staff and any other clients with respect. Food and drink are permitted only where they do not risk damage to the equipment.

The Company may ask a person to leave the Studio, and may end a session, where behaviour is abusive, unsafe, intoxicated, or disruptive to others. In such a case the fees for the session remain payable, and the Client may also be responsible for the cost of repairing any damage caused.

11.Client Materials and Licence

The Client retains ownership of the Client Materials. By providing Client Materials to the Company, the Client grants the Company a limited licence to store, copy and review that material solely for the purpose of delivering the Services and producing the Output.

The licence ends when the engagement ends and the retention period described in the Privacy Policy expires. The Company will not publish, distribute or commercialise Client Materials without the written permission of the Client, except where the Client is already required to disclose them by law.

12.Intellectual Property

All content on this website, including text, layout, graphics and the distinctive studio design elements, belongs to the Company and is protected by applicable intellectual property laws. The Client may not copy, republish or adapt this content without written permission.

The Output created for the Client, such as cue cards and beat maps, is licensed to the Client for use in the Client own presentations and events. The underlying methods, frameworks and teaching materials of the Company remain the property of the Company and may be used in other engagements.

Where the Client shares a recording or testimonial about the Services, the Client grants the Company permission to refer to that feedback in a factual way. The Client may withdraw this permission at any time by writing to the Company.

13.Confidentiality

The Company treats the content of a rehearsal as confidential. Coaches will not discuss the substance of a Client talk, product or strategy outside the engagement, except with others working on the same engagement who are bound by confidentiality.

The Client agrees to keep confidential any non-public information about the Company methods, pricing structures or the identity of other clients, where that information becomes known during the work. Confidentiality does not apply to information that is already public, that is independently developed, or that must be disclosed by law.

These confidentiality obligations continue after the engagement ends.

14.Recordings and Feedback

Where a session is recorded for coaching purposes, the recording is used to review performance and is stored securely. The Client may request that a recording be deleted at the end of the engagement, and the Company will do so unless a legal retention duty applies.

Recordings are not shared with third parties for marketing without written consent. The Company may describe anonymous, aggregated insight from its practice, such as common timing problems in keynotes, provided that no individual or organisation can be identified from the description.

15.Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, the following limits apply.

The Company is not liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of reputation or loss of data, however arising. The total liability of the Company for any claim relating to an engagement is limited to the fees paid by the Client for the affected Service.

The Company is not responsible for the outcome of a live event, including the reaction of an audience, the decision of a panel or the result of a media interview. Coaching improves preparation and delivery; it does not control the room.

16.Indemnity

The Client agrees to indemnify and hold harmless the Company against claims, losses and reasonable costs arising from the Client Materials, from a breach of these Terms by the Client, or from the Client use of the Output in a manner that infringes the rights of a third party or breaches the law.

This indemnity does not apply to the extent that a claim is caused by the negligence or wilful misconduct of the Company. The Company will notify the Client promptly of any claim that falls within this section and will cooperate reasonably in the defence of that claim.

17.Warranties and Disclaimers

The Company provides the Services with reasonable skill and care and will act professionally in every engagement. Except as expressly stated, the Services are provided without additional warranties of any kind, whether express or implied.

The Company does not warrant that a session will be free from technical interruption, that a remote connection will always be available, or that any particular coaching approach will suit every speaker. The Company will, however, adapt its methods to the needs of the Client and will discuss any concern as soon as it is raised.

18.Suspension and Termination

The Company may suspend or terminate a booking, and may end the relationship with a Client, where there is a material breach of these Terms, where fees remain unpaid, where behaviour in the Studio is unacceptable, or where continuing the engagement would create a legal, ethical or safety risk.

The Client may terminate an engagement by giving written notice. Where the Client terminates early, fees for work already performed remain payable, and any deposit for future sessions may be retained at the Company discretion to cover the reserved time. Termination does not affect any provision of these Terms that is intended to survive it, including confidentiality, intellectual property and liability provisions.

19.Privacy and Data

The Company collects and uses personal data as described in its Privacy Policy, which forms part of these Terms. The Client is responsible for ensuring that any colleague or attendee whose details are supplied to the Company has been informed and has agreed to the processing described in that Policy.

If the Client requires a separate data processing agreement, for example because the Client organisation has its own compliance duties, the Company is willing to discuss reasonable terms. Such an agreement, once signed, supplements these Terms and takes priority to the extent of any conflict.

20.Force Majeure

The Company is not liable for a failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, public health emergencies, industrial action, power or network failure, or government restrictions. Where such an event prevents a session from going ahead, the Company will offer a rescheduled date or, where a reschedule is not possible, a fair resolution for the affected fee.

The Client is encouraged to notify the Company early if an event beyond the Client control affects a booking, so that alternatives can be arranged without unnecessary loss.

21.Changes to These Terms

The Company may update these Terms from time to time to reflect changes in the Services, in the law or in industry practice. The updated Terms will be published on this page with a revised date at the top.

A change applies to bookings confirmed after the change takes effect. A booking already confirmed continues to be governed by the Terms in force at the time of confirmation, unless the Client agrees to the updated version. Continued use of the Services after a change indicates acceptance of the revised Terms.

22.Governing Law and Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the jurisdiction of the courts of Hong Kong for the resolution of any dispute arising from these Terms or from the Services.

Before starting formal proceedings, the parties agree to attempt to resolve a dispute through good faith discussion and, where appropriate, mediation. This does not prevent either party from seeking urgent relief from a court where it is genuinely necessary to protect a legal right.

23.Contact Information

For any question about these Terms, any booking matter, or any concern about the Services, please contact CORSPAKE LIMITED using the details below. The Company will respond as promptly as it can.

Thank you for reading these Terms of Service and for choosing CORSPAKE LIMITED for your rehearsal. Rehearsed twice, delivered once.

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